Dear Russell Hobbs Service Department
We purchased a kettle model 14439 in November 2008, from Currys on Winterstoke Road, Bristol.
The first hinge snapped in the early part of this year, and we soldiered on – it was useable, if awkward to raise the lid.
Now the second hinge has also snapped, and we have to remove and replace the lid by hand.
This kettle was not a cheap one, and I feel that a useful life of less than 17 months is hardly optimal. We have since moved away from Bristol, and I cannot locate the receipt, but I do have a note on my personal blog of when it was purchased, at http://www.kestrel.org/?p=14253.
I think we’re due a replacement – what do you say? I look forward to hearing from you.