kettle woes

Dear Russell Hobbs Service Department

We purchased a kettle model 14439 in November 2008, from Currys on Winterstoke Road, Bristol.

The first hinge snapped in the early part of this year, and we soldiered on – it was useable, if awkward to raise the lid.

Now the second hinge has also snapped, and we have to remove and replace the lid by hand.

This kettle was not a cheap one, and I feel that a useful life of less than 17 months is hardly optimal. We have since moved away from Bristol, and I cannot locate the receipt, but I do have a note on my personal blog of when it was purchased, at

I think we’re due a replacement – what do you say?  I look forward to hearing from you.

No love